Return policy
Your satisfaction is our priority.
14 days to change your mind
You have 14 days from receipt to return an item that does not match its description or arrived damaged.
Items accepted for return
Item not matching the description
Item damaged on receipt
Wrong size or color received
Defective item
Non-returnable items
Personalized or made-to-order items
Final sale items
Items whose original packaging was opened (cosmetics, herbal products)
How to initiate a return?
- 1
Contact us
Use the contact form with your order number and the reason for the return.
- 2
Validation
Our team validates your request within 48h and sends you the return instructions.
- 3
Send back
Return the item in its original packaging to the indicated address.
- 4
Refund
The refund is issued within 5-10 business days after receipt.
Return fees are borne by the customer unless the item is damaged or non-conforming.